Frequently Asked Questions about purchasing from outside Japan
Q. Can you ship to foreign countries other than Japan?
A. Yes, we do ship internationally.
You can choose either Japan Post International e-packet or DHL Express as your shipping method. For countries where e-packet delivery is not available due to international circumstances, we will ship by Yamato International TA-Q-BIN instead. Yamato International TA-Q-BIN is affiliated with UPS, and UPS will deliver to your location.
Yamato International Ta-Q-Bin and DHL are not able to deliver to P.O. Boxes.
A tracking number will be provided for all deliveries.
International e-packet and Yamato International TA-Q-BIN take 5 to 10 days from the time of dispatch to delivery.
DHL takes 3 to 5 days from the time of shipment.
A remote area fee of 2,600 yen may be charged if your address falls into a remote area when shipping by DHL.
In such cases, we will contact you for additional charges.
Q. When will my order be shipped after I purchase it?
A. We ship within 3 business days.
We are closed on Saturdays, Sundays, and holidays. We ship mainly on Mondays, Wednesdays, and Fridays.
Q. What payment methods do you accept?
A. We accept the following payment methods
- Credit cards: VISA, Master, AMEX, JCB
- PayPal
- AmazonPay
- Wire transfer
Q.Does the buyer need to pay customs duty and VAT?
A. Yes. Customers are responsible for customs duties and VAT incurred for international shipments.
